Consumer Financial Resources

The Consumer Financial Protection Bureau (CFPB) and the Indiana Attorney General's Office both fight to ensure Indiana consumers receive adequate consumer protections in the financial marketplace by investigating consumer complaints, informing the public on how to make smart financial decisions, and taking legal action against companies that violate federal and state consumer protection statutes.

Please use this webpage to find helpful resources provided by the CFPB, the Indiana Attorney General's Office, and other sources to submit consumer complaints, learn about your consumer rights, and become better informed on how to make smart financial decisions. 

 

HOW THE CFPB CAN HELP

HOW THE INDIANA ATTORNEY GENERAL CAN HELP

KNOW YOUR RIGHTS

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submit a cONSUMER COMPLAINt to the CFPB

Have an issue with a financial product or service? The CFPB will forward your complaint to the company and work to get a response from them. Complaints include Payday Loans, Student Loans, Mortgages, Debt Collection, Credit Reporting, Banking Products or Services, and more. 

 

Student and young consumer assistance

The CFPB has tools and information to help students and young consumers learn how to pay for college, repay student debt, bank, and obtain other assistance. In addition, the CFPB regularly posts blog posts directly for young consumers

 

 

Ask the cfpb

Browse through frequently asked questions answered by the CFPB who offers clear, impartial answers to hundreds of financial questions. Find the information you need to make more informed choices about your money. Topics include Credit Reports, Auto Loans, Bank Accounts, Credit Cards, Debt Collection, Payday Loans, Student Loans, and more. 

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submit a CONSUMER COMPLAINT to the Indiana Attorney general's office

You can file a consumer complaint to the Indiana Attorney General's Office either through an online form, or by filling out a printable form. The Attorney General’s Consumer Protection Division will mediate and investigate consumer complaints against businesses and other organizations.

 

submit a DO NOT CALL/TEXT COMPLAINT to the Indiana attorney general's office

The Indiana Attorney General's Office is committed to enforcing Indiana's Do Not Call law in a timely manner. Submit a complaint either online or by filling out a printable form. 

To register or update your registration on the Indiana Do Not Call List, please click here. Registration is free for Indiana registrants.

Request a credit freeze from the Indiana Attorney General's Office

Indiana residents can request a credit freeze free of charge. A credit freeze keeps new creditors from accessing your credit report without your permission. Without access to credit reports, creditors will deny a thief from opening an account in your name and effectively preventing a thief from opening a new account or obtaining credit in your name.

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Find Pro bono legal attorneys

Need legal representation but unable to afford their services? Find your Pro bono legal district below in order to contact a lawyer willing to donate their time and services for free to low and moderate income individuals.

 

 

illegal debt collection practices

You have legal rights protecting you from debt collectors. Debt collectors are prohibited from harassing consumers, making false statements, or participate in unfair practices. Any violation of your rights may entitle you to legal recourse against the debt collectors.

 

request your free credit report

Once every 12 months, American consumers can request a free credit report from each of the three nationwide consumer credit reporting companies: Equifax, Experian and TransUnion. Many lenders and other commercial users consider these reports when deciding  to extend credit, offer you services, or even hire you for a job. Requesting your credit score can help you dispute inaccurately reported information, investigate if your identity has been stolen, or preparing to make a large purchase.

Call For Action Consumer Advocates

In collaboration with Call For Action, an international nonprofit network of consumer hotlines, The Indianapolis Star have opened a hotline for Indiana residents who need help resolving their consumer problems. The hotline has solved over 500 Indiana cases and have returned over $500,000 to Indiana consumers.

Please call 317-444-6800 to access the hotline or click the button below to submit an online form.