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Consumer Federation of America (CFA) Releases 2018 Consumer Complaint Report

The Consumer Federation of America (CFA) released a report detailing the most common consumer complaints. The report is aggregated from data collected from thirty-five agencies from twenty-one states. In total, the agencies surveyed received 1,148,848 complaints last year.

These are the complaints most frequently cited as the top problems reported to state and local consumer agencies:

  1. Auto

  2. Home Improvement/Construction

  3. Retail Sales

  4. Services

  5. (Tie) Landlord/Tenant

  6. Health Products/Services

  7. (Tie) Credit/Debt

  8. Internet Sales

  9. Home Solicitations

  10. (Tie) Household Goods

To read the press release, click here. To read the full report, click here.

Kathleen Taylor